Event ID: 1165790
Event Started: 10/29/2008 7:00:00 PM
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>> Please stand by for realtime captions.
>> Hello everyone. I see it's the top of the hour. I also see some people are still 
joining. We'll wait a few more minutes to start. We'll hold on. We'll be getting started 
in just a minute. 
>> Hello, everyone. This is Miranda Kennedy with NDI incorporated. I want to 
welcome everybody to today's presentation on the effective uses of 30-second trainings. 
NDI is hosting two repeat sessions of this training. The one held today is the second. 
The first was on October 22. Our presenters are two of our round one navigators, Toni 
Costales-Servin and Kevin Nickerson. Both bring a wealth of knowledge and expertise to 
their roles, and have developed additional best practices in addition to these 30-second 
trainings. I encourage you to read through their bios to learn more about other areas 
that they've explored and worked on. One example from each is Kevin's work in his area in 
the state of New York with assisting one-stop career centers become Employment Networks. 
And Toni's development of a web page on her one-stop site where people can find answers 
to disability questions and having resource to a handbook, matrix and other valuable 
tools. 
>> I will serve as the moderator today. Toni and Kevin will be presenting on the 
concept and the premise of the 30-second trainings.
>> We are very fortunate to have Toni and Kevin as presenters, I know they're 
excited to be sharing this information with their fellow navigators across the country. 
They've done an excellent job of initiating the use of these trainings, and creating a 
library of trainings that can be used by navigates. We'll be sharing a package with all 
of you, that includes 16 30-second trainings on a number of topics. The work is never 
done though. We'll be discussing what further work looks like. 
>> We'll be allowing plenty of time for questions and answers and comments. We look 
forward to hearing your thoughts and ideas around this concept. On the technical side, I 
want to note you should see closed captioning in the lower right-hand side. Information 
was sent to those that requested captioning. It was provided by Caption Colorado. We'll 
be having a transcript available after today's call, that people can request. We'll be 
happy to provide that to you. The close captioning will not be provided during the 
PowerPoint shows. Read through the PowerPoint information, we'll be sure to share our 
comments for when we're online. 
>> If you have difficulties today please call our support at 866-863-3904. That 
number is 866-863-3904. With that, I'm going to hand it over to Kevin. The ball is yours. 

>> Thanks, Miranda. Hi, folks. Thanks for joining us today for this call. We're 
always looking for good ways to educate staff regarding a variety of issues. A 30-second 
training is a slide show that can be completed in a short period of time. It includes 
disability information with a resource link for those interested in learning more. Since 
we're working with staff that are busy 30-second trainings are a great solution, since 
they take less than a minute to review. It's not much time to spend on these important 
topics, based on feedback, we believe that the impact is significant. For those who wish 
to research the topic further, Toni and I found that the links help the user to learn 
more about the topics if they so choose. 
>> I remember meeting many new navigators at a conference in Chicago in 2004. One 
of those was Toni Costales-Servin. After the conference we continued to stay in touch to 
share ideas and review materials we had created. Toni sent a training to me a couple of 
years ago. When I saw it I knew it was a great idea. I transplanted them to New York and 
shared them with colleagues here. After creating several of mine I sent them back to 
Toni. That was the beginning of our collaboration. During our development of the 
trainings we used each of our strengths to improve on the topics. We added a link within 
the trainings to allow users to further research the topic. The focus has been to improve 
the trainings and develop a package that covers basic topics, Toni and I have shared our 
critical eye on many other topicses to support one-stop staff. 
>> Let's use a training now to demonstrate how they work. Miranda, would you able 
to take a quick survey that we created? 
>> Why, yes, I would be happy to do that. 
>> Thanks. That will help show folks how they work. 
>> No pressure there. 
>> None at all. [ Laughter ] 
>> Okay. Let me share my desk top. Okay, everyone. There's some emails I have up. 
Okay. All right. Everyone should see this. What does it say? In an effort to determine if 
the 30-second trainings should be sent I am conducting this short survey. I will click on 
this next button. It may not always be obvious that someone has a disability, they may 
have a hidden disability. This is such a difficult question. 
>> You can do it, Miranda, really. 
>> Okay. 
>> Click on the button, Miranda. 
>> I am being thwarted. 
>> You can see she's experiencing technical difficulties. [ Laughter ] 
>> I'll be forced to click on the false. People will think I'm not as knowledgeable 
as I should be. 
>> Horrible. 
>> I will click on false. I reject this false. Okay. I'm sorry, that's incorrect.I 
will send my response to you. Thanks for help in evaluating your current knowledge. Your 
name will be contempt on the mailing list. Surprise, surprise. Thanks, Kevin. 
>> I want to keep you on the list, that was super. 
>> I have some more learning to do. 
>> Thanks. Maybe that wasn't a fair test. Don't worry, Miranda helped me to play 
that up, in case you couldn't tell. We wanted you to see that the information is useful. 
We believe you need to keep them entertaining to keep interest. Toni, I will now hand 
things over to you. 
>> Thank you, Kevin. Hi, everyone. Let me first say how excited I am to talk with 
you about the 30-second trainings. We would like to take this time to thank you again for 
taking time out of your schedule to learn more about them, and how they can benefit you. 
You will find many benefits and uses for the 30-second trainings. 
>> I will talk about why they were created. I wanted to give you the reason behind 
the concept. I contacted the originator from California. I called and asked her how she 
arrived at this concept. She wanted to create something to augment training she was 
already providing. She wanted to provide information and keep it at the forefront of 
minds. We all want to do that. I admire her ability to think outside of the box when 
trying to reach box. We're all well aware of the need to think outside of the box. When 
this concept was mentioned at a meeting I found myself captivated by the idea. I have 
problems remembering information from trainings myself, by the end of the day I only 
remember the first or last idea discussed. I knew I wasn't the only one. I felt these 
trainings would provide me with a fun format to reach people. Because of the format of 
the trainings I could access them as a resource later. When we started to collaborate we 
wanted them to be used, not a cause of apprehension. We try to make them fun, 
uncomplicated and stress-free. That's why you might find that the answers seem obvious. 
We want people to feel that the trainings are a benefit to them. As a DPN we know how 
busy the navigators can be. The agencies that we're working with are just as busy. We 
don't want to frustrate them. We also didn't want to assume the level of people's 
knowledge and put them on the spot where frustration or embarrassment could happen. 
>> The concept is to send the trainings out electronically. This makes it possible 
for the trainings to be done privately. For those that have inquired whether your 
responses are emailed to us, they are not. The answers are your secret. If we did choose 
the incorrect answers we could return to the question until the correct answer is chosen, 
receiving fun responses to each choice. Another problem that the 30-second trainings 
eliminated is reaching those that could make the trainings trainings for time, but could 
not logistically get to the trainings. As the training grew we found so the reach. There 
are not a lot of us navigators in comparison to the need. We need to take advantage of 
any opportunity that we can to reach people. 
>> I would like to pass the ball now to Kevin. He will discuss the versatility. 
>> Thank you, Miranda. It's up to decide to how to use the trainings. You may use 
them as stand alones, to target specific areas. I have shared this idea with various 
groups and have considered using them to help others master knowledge. For example, 
social security topics. Toni and I have developed a package of trainings and have been 
used them as stand alone trainings am we feel that the package you will receive today 
will give you a sampling. We hope that additional ideas will be brought forth to expand 
on. Don't hesitate to give us ideas to make the trainings better. 
>> The package is not all inclusive. Here are some of the topics. There are a total 
of 16 in the package. We will use this opportunity to show you one or two of the 
trainings. Toni, maybe you should give you the ball now so they can see one of the 
trainings they will receive. 
>> Okay. Before I do that -- before I show the 30-second training, I wanted to show 
you some things I will point out. Once I open the show some will notice sound in the 
background. All trainings have sound embedded into them. The sounds are not always 
audible to the designee. It will depend on the computer, the operating system, and/or the 
user. The PowerPoint slides will still function properly. If the sounds are not audible 
to that desny the slides are still a great tool. Encourage folks to turn on their 
speakers, this will allow those that do have sound to enjoy the full impact. 
>> I also want to note that the buttons that are chosen can be different. You will 
see this later on. I have taken away the sound after the first slide to make sure you can 
hear me. Let's share my desk top and review the first show on wheelchair accessibility.
>> [ Music ] as you see good day, this is the your 30-second training, enjoy. Let's 
go into it. Click here to begin. People who use wheelchairs may encounter a variety of 
obstacles at their workstations depending on their limitations. What accommodation would 
be reasonable? Miranda, would you like to read the answers and give your choice? 
>> I feel this might be another trick. Building a new office space according to the 
new employee's spes of specifications. Height adjustable desk or table. Or requesting 
that all work be done at home. I'm liking -- I'm pretty sure the first one is wrong. 
Let's see what it says. Click on that one. 
>> I like that one, too. Good effort, but please try again. Under ADA an employer 
must provide an employee with a reasonable accommodation. It's defined in part by the 
size and ability of the organization to pay for the requested accommodation. Building a 
new space is likely to be unreasonabled. Let's go back to the questions. Maybe Kevin, I 
will give you a shot. 
>> It's snowing here today, I think I would like to do my work at home. I'll choose 
that one. 
>> That seems reasonable. 
>> Doesn't it? 
>> Requesting that all work be done at home is likely to be an unreasonable 
request. It's dependent on the scope of the job description. It is not reasonable to 
accommodate a person with a disability by changing the essential functions of the job. 
>> I bet Toni can get the right answer. [ Laughter ] 
>> So much faith. The last choice -- height adjustable desk or table. Great job. 
You got it. This is the best answer. Sometimes the simplest solutions are the best. Learn 
more about accommodation issues by clicking here. Let's take a look at that.
>> That was unexpected. 
>> Yeah. I'm sorry. I'm using a new computer. It looks like it -- let's see if I 
can get through this quick enough and open it up. Okay. Here we go. Here we are. It gives 
you all kinds of resources to use. Let's close out of that and go back home. Now that you 
have an example from your package I hope you enjoyed that. We'll be reviewing more later. 
Back to you, Kevin. Let me get you back in here. 
>> All right. 
>> If I can -- 
>> If you can back up to sharing and click on exit desk top. That should do it for 
you, Toni. There you go. 
>> Thanks. Perfect. I'm going  to discuss different uses of the training tool. We 
have a lot of information to provide and large areas to cover. Having trainings allows 
for the DPN's availability. We've received feedback over the years regarding the 
trainings from staff inld Kateing they found knowledge from them. We send them out on 
Fridays, it's a nice way to end the week. The title topic is addressed right away. We've 
included links more recently for individuals that want to learn more about the subject 
matter. This has worked well to provide credibility as well as to provide the trainee a 
chance to read more at a later date. 
>> We created the trainings with humor in mind. We felt this would encourage folks 
to open them and look forward to them. The training you saw Miranda open was something 
you could tweak for your target audience after they get to know you well enough. It is 
important to know the audience, this will not only guide you in the training materials 
you send out, it will also help you to gauge how serious or humorous to make the 
trainings. As you grow your list of participants you will continue to need to assess the 
training group. You will try to read your target audience to the best of your ability, 
there will always be someone who thinks their name will be sent to you with the wrong 
answer, have fun with that. 
>> Thanks, Kevin. We've talked about this as a stand alone training. In talking to 
my counterpart, DJ, we think there's a number of ways you could use these 30-second 
trainings. They're things to consider. We wanted to throw these out and get people 
thinking. One of the ways you could use the training is as an introduction to a training 
event. We did that when we sent out the logistics for the webinar today. We attached a 
training  to give people a flavor, and to capture their interest. It's a little 
different, it's interesting, it got you here, if you did access it. That's one way to do 
that, to include a 30-second training as an introduction. The other is to use this 
training as pretesting before indepth trainings.That would be one way to gather 
information and share these trainings alittle ahead to give a little bit of flavor of 
what will be happening. 
>> The other thing you could do, if the trainings are not mandatory, and you are 
trying  to get people to come, as part of an email reminder you could send out a 
30-second training to remind people about the event. It won't take them but 30 seconds. 
Peak their interest, get them to come. 
>> The other way to use this possibly, which would be really helpful. If you are 
bringing in a number of partners  to talk about some issue, it might be an indepth issue 
you don't want it to be a drop in the bucket. We never about that topic again, that 
information is not reinforced. One of the ways to reinforce information is to use a 
30-second training as a follow-up, just consolidating a little bit of the information, 
something important that people should take away from that event, like a resource or some 
point of fact that your partners should have gotten out of that training. You could use 
it as a posttest. So it's not a drop in the bucket. You can continue doing that moving 
forward. 
>> There's other possible uses, we'll talk about that more later towards the end of 
the call. All right. With that I will hand the ball back over to Toni. Take it away. 
>> Okay. Thank you. You just saw an example, we would like to take the time to show 
you more that you will receive in your package. I have removed the sound from all of 
those except for the first one I will do on the very first page. So you get an idea of 
the differences between them. Please remember that the sound is embedded in all of the 
PowerPoint trainings. It will depend on the computer and the operating system and the 
user, whether the sound will be audible. Either way the trainings are a great tool. 
Remember, when you first introduce the trainings encourage folks to turn on their 
speakers, allowing those that do have sound to enjoy the full impact. 
>> Notice the fonts, the sizes, colors, et cetera. We spent a lot of time choicing 
the font, size, colors, buttons and sound. We've learned a lot during the process. We 
found what worked and what did not. We wanted to make them uniform and profession. We 
kept our audience in mind and considered fonts that were easier to read than others, 
sounds that might be not heard on some computers, these details will be discussed during 
the work group that you will be invited to later. We try to make the PowerPoints easy for 
the user, it does take time to make sure that the slides are functional and consistent. 
Quality control has been a high priority in making the trainings. We strive to make them 
look and function as a professionally looking product. We hope it will continue to grow 
into something even bigger. 
>> Let's review a couple of the trainings. Let's go back to the desk top. What did 
I do? There I am. Okay. As was mentioned before, unfortunately -- when we're doing these 
two you won't be able to see the captions. Let's just go ahead and run through them. 
>> [ Music ] hopefully, you can hear a little bit of sound. 
>> Is that from the "X files"? 
>> Definitely. [ Laughter ] 
>> We like to make them fun. Good day, this is your 30-second training, enjoy. 
Click here to begin. 
>> Before I continue reading, I would like to point out how we changed the buttons 
here. We want to make them a little different so when people get them they're not seeing 
the same thing over and over again. What must I do when an individual with a service 
animal comes to my business? One, the animal must be be permitted to all areas where 
customers are permitted to go. Two, a no pets policy will prevent you from having to 
allow any pet or service animal into the business. Three, only service dogs are allowed 
into a business and you may require papers to prove that dog is a service dog. You may 
also charge a cleaning fee for any service dog that comes into your business? Like 
Miranda said earlier, we like to encourage choosing the wrong answers because you will 
get information when you do that, as well. So -- Kevin or Miranda? 
>> Well, I'm at a slight advantage here because I helped you make this. I don't 
know what this whole cleaning thing is about, I'm going to go for the third one. 
>> Okay. 
>> That seems reasonable -- 
>> Please try again. If an animal meets the definition of service animal under the 
arc DA they are considered service animals regardsless of whether licensed or certified 
by a government agency. A charge can only be made if it is common for that establishment, 
such as a hotel, to charge for damage done by a service animal. 
>> Let's go to number two now. Come on, you can do it. A service dog is not a pet. 
The ADA requires that a no pet policy be modified for service animals. 
>> Let's go to the final one. A service animal must be permitted to all areas where 
customers are allowed to go, unless the animal displays a vicious behavior. You got it. 
Yay, good job. To learn more about service animals you can visit the DOJ by clicking 
here. Let's see what we get when we click here. Hopefully it will come up a little 
faster. Here we go. 
>> We get the ADA business brief on service animals. Okay. More information that 
you can store. Cancel, that's not what I want. Okay. I want to point to you again that 
the trainings are a collaborative effort. We want to make sure this is pointed out. Let's 
close out here. Let's go into another one. 
>> The disability employment awareness month. I think everyone is getting the 
rhythm here. 
>> I didn't catch any fun music on this one. 
>> I took the sound off for this presentation. They are embedded in all of the 
trainings. Disability employment awareness month is nationally celebrated in October. 
Various activities are held throughout the month and materials are distributed to 
increase the public's awareness of the contributions and skills of American workers with 
disabilities. When did this celebration begin? Miranda? 
>> I will go with -- hmm -- I will go with '62. 
>> '62. Oops, please try again. This is when the word "physically" was 
removed. It was
>> Let's go back. Kevin? 
>> I think the big hair band days, let's try '88. 
>> This is when Congress expanded the week to a month. 
>> Okay, let's go back. '45. Great job. This is when Congress enacted  a law that 
declared the first week in October national employ the physically handicapped week. 
Again, we're able to click in here and find out more information about it. Okay. Let me 
go out of here. Later on I want to point out, here we've used the trainings -- the ones 
that we're showing don't have names or phone numbers numbers. Later on we will show you 
how to make these your own. 
>> Let's close this out.Okay.The 30-second trainings have assisted us in providing 
information on a variety of key topics. In order to assess the impact of these trainings 
Kevin and I surveyed staff to ask them about how these trainings have improved their 
knowledge. We received a number of responses. I would like to share a few with you. As 
you see on your screen, Allegra stated as a partner to the one stop I feel that the 
trainings are a great tool for keeping me informed about employment and disabilities. I 
enjoy it is a quick and easy way to test your knowledge, and get information you may not 
have had readily available otherwise. Last week's question on a reasonable request for a 
person with a specific mental health diagnosis was helpful for me. I was also able to 
book mark a website. Some other comments made were from a career advisor, stating they 
reinforced topics in a fun way. The other information from wrong answers makes you learn 
other things. A one stop manager stated the training tool is a quick and simple way to 
get learning happening. A few of them surprised me and helped me to better understand 
history and current language use. They are fun, easy to use, simple enough to keep us 
opening them, and worth the energy to keep them coming. There were many more responses, 
it was enlightening to us to hear from staff regarding the trainings. 
>> We want to find out if the trainings can increase access to one stop services 
for people with disabilities. We know with knowledge comes power. In this case the power 
to change the way we view individuals with disabilities. By providing information to one 
stop and partner agency staff we're increasing knowledge in areas that for some may be 
new. These trainings not only focus on [ Speaker/Audio Faint or Unclear ] but also 
provide information about the ADA and reasonable accommodations. As navigators it's our 
role to help staff increase their knowledge. By doing so perhaps this will change 
attitude. As staff at-- it's hope that these trainings will help satisfy within centers  
to view customers with disabilities as they would any other customer. Showing staff how 
simple accommodations can be can help them see how physical changes can accommodate 
access to services. 
>> While the trainings are just one way to impact benefits, we feel that they've 
made an impact on how staff view people with disabilities in general. It helps us to see 
they're more simple training tools. 
>> There's another quote on your screen from Gloria. She states the impact that the 
DPN trainings have had on our level of service to these specific populations have been 
beneficial to the staff and to our visitors. The staff feels for adept to answer 
questions, guide the visitor and provide a higher level of support. In turn the visitor 
has been treatly equally, has been provided with the services that he or she came in for. 
We all have the opportunities to assist our customers in this way. When you start sending 
the trainings out your LISTSERV might be minimal to start. Over time we've seen our lists 
grow and continue to grows a others are referred. I have no doubt you will start reaching 
more and more people quickly. I would like to move into how to make the trainings your 
own. 
>> Okay. I'm going to do a step-by-step. 
>> If you could make that embedded captioning link is included. 
>> Yeah, I have it up. 
>> Thanks. 
>> You will receiving the instructions. The trainings were designed to introduce 
disability specific topics to one stop and partner agency staff. These trainings are 
already been well received in many states. We hope you will use these in our state to 
provide useful information about disability topics. Here's some instructions to convert 
the slides. In case you are not familiar with PowerPoint, so that you may customize the 
trainings and enter your contact information. We ask that you leave the statement on the 
bottom of the last slide as it shows the collaboration to make these slides possible. 
>> Okay, I will go ahead and go back to my desk top.And -- let's get -- where is 
that other one? Know what? I had it. 
>> If you paste it back into the link -- 
>> Okay. Let me get -- give me one quick second and I'll get it. 
>> As challenging as this can sometimes be, it sure beats the old teleconferences 
-- 
>> Much better. 
>> Hmm -- I apologize. I don't know where it went to. 
>> I have it in the chat box for you. 
>> I went to it. For some reason, it's allowing me to click on it. Maybe I'm 
clicking on the wrong one. 
>> I'm sending  it again. 
>> Okay. Here we go. Thank you. Okay. Let's go back to the desk top, 
share.Hopefully everyone can see the captioning and the PowerPoint. 

>>> If you could move the captioning over a little more to the right. Sure. 
Okay. 
>> The left side of it. You can't see the first couple of letters. There you go. 
Thank you. 
>> Okay. 
>> That is better. 

>>> I'm going to move that over a little bit. All right. 
>> Thanks. 
>> Finally got it. Thank you for being patient. The packages will come with these 
instructions. You will receive the PowerPoints in a presentation file format. You can 
open the file as you see here. Make the changes to the last slide by adding your name and 
contact information. Go down here, we recommend that you save the file with the updated 
changes. Let me go ahead and show you. We're going  to highlight this here and add in our 
name. And then we want to put in our phone numbers. And our TTY number for those that are 
deaf or hard of  hearing. Okay. Let's not forget our email address, since this is how 
most of our communication is going to happen with our LISTSERVs. 
>> If people don't have a TTY number -- 
>> Thank you. You can add in the 711 or relay numbers in that area. We always want 
to make sure we have that information in there. So we can just put in our phone numbers 
and then our TTY or 711. Then put TTY behind it so that people will know that's what it 
is. 
>> Okay. We have our information in there. I personalized it. Made it mine. We're 
going to come up, click on file, click save as, now we'll go to wherever you would save 
your information, I will save it on my desk top, and you are able to name it here down at 
the bottom, name it what you want. I would encourage you to keep the name. It's a really 
good resource to go back to. When it's named accordingingly it's easier to find. Come 
down and you will see PowerPoint show. We want to save that. Then hit the save button. It 
should be over here. I'm just going to click on it real quick to let you see. It will 
cover up the captions, but we'll go out of it fairly quickly. There you go. Now you're 
able to send that  out. 
>> That's all there is to it. Once you have your file saved as a PowerPoint show 
you are ready to send it out to the target audience. When the file is opened it will 
launch the training. The next step is to develop an email distribution list, which most 
of you probably already have. If you like this approach and begin developing your on 
trainings please share them with us. 
>> I will now go ahead and close out of this. 
>> Toni -- 
>> I'm sorry? 
>> Did you show folks how to save it as a PowerPoint show and the difference of 
sending it as a PowerPoint? 
>> I didn't -- let's see -- this is the PowerPoint -- can you see the desk top 
right now? 
>> No, you went out. 
>> All right. 
>> I just know I've been tripped up on that before. 
>> Okay. This is the PowerPoint presentation. Once you save it I showed you will 
file, save as, turn it into the show, which will now be the PowerPoint show, the PPS. We 
saved that already. Let's go back and -- this is what you will have saved in your file 
and what you will email out as the PowerPoint show. Did I answer the question, Miranda? 
>> Yes, I'm sorry. I wanted to reinforce to people. You might have it as the PPT 
for PowerPoint, when you send it out it's vital to send it as the PPS file, just 
something to be aware of. 
>> We want to keep these as professional and -- what is the right word? Easy, or 
friendly for the designees. Send it out as a show and not a presentation. 
>> If you send it as a presentation you are giving it away. They can see all of the 
upcome slides on the left-hand side. 
>> Okay, back to you, Kevin. 

>>> Okay, thanks, Toni. I want to mention that we will send you an instruction 
sheet with your package of trainings. The 30-second trainings are a work in progress for 
the last couple of years. The power of our collaboration has allowed us to make them much 
more defined than we ever would have individually. In our a effort to market these we ask 
that you leave the statement at the bottom of the trainings that you send out. We also 
feel this helps to unify our efforts. You might want to consider joining our working 
group. These trainings are for everyone to use. You can fill in our own information on 
each. We feel they will assist you in creating additional connections. We're sure folks 
will think you've made them yourself. We tell people these were the result of a 
collaborative effort among DPNs. Toni taught me a neat trick, that is a bottom line 
carbon copy the recipients. That's to eliminate the long list of individuals that receive 
the emails. Recipients will only see that the email has come to them. 
>> Don't send the trainings out as a PowerPoint presentation, you need to convert 
them to PowerPoint show. When the recipient double clicks the icon the training will 
immediately start up. This is much easier. And prevents them from having to start a 
PowerPoint presentation and see all of the slides. We feel sending them as a show is more 
professional. We want your recipients to ensure the comical nature, we also wanted them 
to be refined and viewed as something that you spent time and thought creating. 
>> I think you are ready to start using them. Toni, I want to thank you for your 
work. It's taken a lot of time to get them perfected, but I think they were worth the 
effort. I'm sure Toni will agree when I say thank you to Miranda and NDI. Miranda, I will 
now pass the ball back to you. 
>> Thank you, Kevin. I was also noticing on this as well with using the blind 
carbon copy, you send it to your own email and clienld carbon copy everyone else. Great 
trick. I'm glad you pointed that out. Let's talk about -- Kevin mentioned the package. 
Those 16 trainings, that package, I will share it with everyone after I have moved 
through this. I will tell you how to access it on here. Making the 30-second trainings 
your own instructions come in the package. The instructions are included, I'm clicking on 
that, there's two pages of instructions, yep. That's going to be included as well. This 
is what the instructions look like. It gives you the step-by-step. I will share that in 
just a second. Before I do that, I want to talk to you about joining the work group. If 
you are interested, if you are exciting about the 30-second trainings, if you are 
techically savvy -- how long does it generally take you to create one? 
>> Hmm -- what do you think? There's the research too. 
>> Exactly. Kind of a ballpark -- 
>> It's gotten a lot quicker. Because we've gotten this package down we're able to 
use a lot of the technical stuff out of the package. Getting the information in there, 
um, I don't know, Kevin. Come up with a guess. 
>> Like you said, once you have the skeleton together, the structure, the links, 
then it's research and formatting and making sure we've had several eyes review it. 
There's probably several hours of work in just making sure that everything is well 
thought out, is researched and is correct and accurate. That's after you have the 
formatting done. 
>> Which is -- in the work group we'll share with people how to do the formatting. 
Toni and Kevin will share their information. I want it give a clear picture of what you 
are signing up. It will be exciting and fun. We'll be creating some great resources. 
We'll be sharing ideas with others across the country. You can learn how to create 
30-second trainings specific to your local area and use those. If you are interested in 
joining, we would love to have you, but I don't want to mislead you -- it will be hard 
work, but it will be rewarding. After this presentation there's a survey that asks you if 
you want to be part of the group. Also you can email me. We'll have it towards the 
beginning of December. We'll email you to let you know about that. Wanted to throw that 
out there. 
>> Now, we'll go ahead and open it up for questions and answers. Before I do that 
I'm going to do some file transferring here. I had mentioned that we were going to share 
the zip file with all of the 16 30-second trainings. Let me pull this up here. It will 
take just a second. 
>> Miranda? 
>> Yes? 
>> I believe with the zip file you're sending, it's all in the presentation form, 
right? I want to remind everyone it's in the presentation form. They will enter their 
information and save it in the show form. 
>> That's right, Toni. That's how they'll come. 
>> Okay. Thanks for noting that. Everyone should see in front of them -- can you 
see this file transfer here? 
>> Yes. 
>> Yes. 
>> If you click on it with your mouse, click on that, right click on that, then you 
can download it on to your desk top straight off of this webinar, how cool is that? 
>> Amazing. 
>> It includes instructions. I will leave that up there for people. It might take a 
while because it's a zip file, it's compressed. If you can't access this, that's fine, 
we'll send it out on the LISTSERV tomorrow. You can also email us, we'll be happy to send 
that to you. I see some are already raising their hands, that's excellent. If you have 
questions or comments, want to share thoughts about the trainings, we would love to hear 
from you. I will go ahead, you should be able to see a little hand raising icon on the 
right-hand side. If you raise your hand I will click on you and unmute your line. Debra? 
Can you let us know where you are calling from? 
>> Yes, thank you. I'm in fort Meyers, Florida. This has been fabulous. I love 
this. I have a big territory to cover. This is really a wonderful tool. My question is -- 
anyone who has PowerPoint software you always will have the capability of converting from 
a presentation to a show? 
>> Yes. 
>> Does that make sense? 
>> Yes, you do have the capability. 
>> Okay. Regarding the work group, is that once a month? Quarterly? Or a topic at a 
time? How does that work? 
>> I don't think we've completely figured that out, Debra. 
>> Okay. 
>> More details to follow. Miranda will help to coordinate that. From there it will 
depend on how we decide to work this. It will be some level of commitment, maybe of it 
will be done on the WebEx, some may be done outside of that. 
>> Great, thank you, it was great. 
>> Thank you. 
>> I wanted to add, as well, we'll go over the first part of the work group we'll 
be doing, Toni is such a volunteer, we appreciate it. We'll have her walk through the 
format of what it looks like, expose people to that. All of those pieces, some of the 
technical stuff and talking about researching and walking through it step-by-step and 
creating new ones, we'll go through that first. Then we'll break it down into different 
topic areas and who wants to commit to doing different ones and how to work together to 
make sure there's the quality control and all of that. There's specific things that will 
be consistent that Kevin and Toni talked about today. Like you should always include a 
resource link. Where you can click to get more information, for those that want that. 
There's certain pieces we want to include in all of these. We'll talk about that in our 
first work group. The rest will be a lot more dialogue and should be fun. 
>> Great. Thank you. 
>> Okay. Thanks for speaking up. Let's see. We've got a question from Lee. Quickly, 
I wanted to point Libby had a question about can screen readers read the 30-second 
trainings? Do we know the answer to that? 
>> Do we know the answer to that? 
>> No, I don't know. 
>> Excellent question. Probably a problem solving for the work group. 
>> This is why we need the work group, exactly. 
>> We do not have all of the answersle. 
>> It's evolving. Before I get to Lee I wanted to point out Maria asked about a 
copy of a PowerPoint of this presentation. I went ahead and included the PowerPoint, you 
should be able to access that as well. Lee, let's unmute your line. Calling in from South 
Dakota. I hope you are feeling better. 
>> Yes I am. It's 70 degrees today. 
>> I'm jealous. 
>> I want to say I think this is a wonderful idea. I've had some things sitting at 
my desk for staff to check out. It's just collecting dust. I think this is a way to -- I 
understand they get into their own jobs. This is a way for them to learn the material 
better. I think this is a wonderful idea. Kevin, when I was building my resource guide I 
did use part of your desk top aid, that was helpful. 
>> Thank you for that feedback. 
>> You are welcome. The only question I have is -- I have another thing to say to 
Miranda -- Jennifer in the training last week, she said she couldn't open the file. She 
didn't say what her problem was. I don't know if you've gotten any other feedback. She's 
in Sioux falls. The work group sounds interesting. I'm interested except I'll admit I'll 
not real computer savvy. 
>> Can I say something, Miranda? 
>> Yes. 
>> I want to encourage anyone who has been on this webinar to participate in it, 
even if you are not real computer savvy. For instance having someone point out, or ask 
the question about whether a screen reader could read the PowerPoint, everyone will come 
up with questions or ideas or thoughts about this. It's just going to make the PowerPoint 
even better. We're not sure how it will take place, but in the beginning everyone's 
thoughts and comments will be helpful. 
>> Okay. 
>> That's a great point, Toni. We do want to get other's feedback on this. People 
who are not computer savvy will have a different point of view. 
>> Exactly. 
>> If people are interested, you will probably learn some things about computers. 
>> That's true. 
>> And how to build these. Speaking of which, Maria had written in, I will unmute 
her line. She's accessing this using zoom text. Lee, thanks for your comments. I will 
follow up with Jennifer. Maria, you are on with us. Can you share about how this is 
working on zoom text? 
>> I'm from courtland, New York. I'm neighbors with Kevin. I'm letting everybody 
know that I use zoom text. I don't use the voice that often. I don't use JAWS. It does 
enlarge quite easily for the different 30 30-second trainings.
>> Thanks for chiming in. We look forward to -- we'll have to test this out with 
people using the software. As you do try the screen reading component let us know. I know 
we have some others that will be accessing it that way. Thanks for speaking up. 
>> Not a problem. 
>> Laura, I will let you make a few comments. 
>> Thanks. Hi, Miranda and Toni and Kevin. I love this webinar so much I 
participated last week and this week again. I'm really excited and hope a lot of people 
join the work group so we can add a lot more 30-second trainings. You know, I was 
thinking about this last week, what a great example of what happens through true 
collaboration. Again, two navigators on either side of the country who meet at a national 
training in the middle of the country and they just start talking. From that point 
continue to use each other to mentor each other, serve as peers and bounce strategies off 
of each other. It's been really exciting to learn about these. We looked forward to this 
webinar. Really want to, again, thank Toni and Kevin for their hard work that they put 
into this. Not only did they create it for themselves, but put together a package and a 
list of instruction. It will be shared throughout the nation tomorrow. This is a really 
effective strategy for those of you that get my emails, it should be all of you on the 
call, you know I'm not god at 30 second -- good at 30 seconds. These are effective and 
fun ways to really bring home a very important point, a very important topic. It's 
something that you know somebody will enjoy getting in their email, opening up, it's not 
going to take that much time. Yeah, the short amount of time that it takes -- just think 
of the great knowledge that they get, a person receives from participating. You have done 
a real great with these. At the national level we can't thank you enough. Just really 
appreciate it. So excited. I want to encourage all of you, I'm not savvy with computers, 
but I encourage you to join the work group. This is a legacy that continue for years to 
come. Thank you again to Miranda, Toni and Kevin for your efforts and to take your time 
to share with the community and soon to be shared across the nation. 
>> Thank you, Laura. This is Miranda. We're very impressed with the work done so 
far. We're excited about what about happen with the work group. We hope you are 
interested in participating in that with you. We will share the information with you. As 
you can see, these trainings -- they have such a broad reach. They can have a really good 
impact. I think Toni and Kevin really helped to illustrate that here today. I can't thank 
them enough for their time and energy. Kevin and Toni, any last comments? 
>> I would like to say something. I noticed in the chat that there's no way I can 
say the person's name, I'm really excited she mentioned that she was to take credit for 
the trainings. We want to encourage that you put your information in there. Take credit 
for them. 
>> It's from Arliss in Minnesota. I never attempt to say Arliss's last name either. 

>> Kevin, any last comments? 
>> No. Again, we're excited to have everybody start using them. I would hope we 
would see folks step forward to increase the numbers of these trainings. It will make my 
life easier, frankly, just kidding. We want to encourage these. If you have any interest 
I hope you will consider the work group. Thanks again for being on today's call. 
>> Thank you so much, everyone. Thank you Toni and Kevin and all of the navigators 
out there that are working hard. We hope you find this information helpful. Our contact 
information is listed on the screen. Feel free to follow-up with us. Thanks everyone, and 
have a lovely day. 
>> [ Event Concluded ]